Whether you are a business owner, accountant, lender or otherwise, it’s natural you’ll have some questions. Below are some of the most frequently asked about our services and hopefully we’ve covered everything you might be curious about, but if we haven’t then please fill in a contact form or give us a call on 0845 388 9725.
If your queries are concerning Business Loans, we have a separate list of business loan FAQs.
1. Who is Touch Financial?
Established in 2008, Touch Financial is the UK’s premier, award-winning asset finance brokerage specialising in invoice finance.
2. Do you always act for me rather than the lender?
Yes, we act for you, our customer, at all times.
Whilst the group does however have strong relationships with our Panel and provides other services directly to them, we will not act for any of the funders where Touch has in the first instance successfully assisted you obtain an invoice finance facility.
3. What is your role?
Our main role is to introduce you to a number of invoice finance funders on our approved panel who we believe have the appetite and the ability to offer you a facility.
Although we do specialise in invoice finance, we may also be able to help you consider certain alternative options and have a separate panel of providers who may suit your needs.
4. What qualifications do you have?
Our policy is that all our consultants complete the UK Finance’s Invoice Finance and Asset Based Lending Foundation Course. For more information about UK Finance, please visit www.ukfinance.org.uk
In addition to this we also have our own in house training programme ensuring our consultants are trained to handle customer enquiries.
5. Are you part of a group?
Yes. Touch Financial is part of the award-winning SFP Group which provides a wide range of other services to businesses, accountants and lenders. For more information about the group, please visit www.sfpgroup.com.
6. Are you independent/impartial being part of a group?
Yes, Touch Financial is independent and impartial. We have more than 50 lenders on our approved panel (which represents a significant proportion of the invoice finance marketplace) and by normally recommending 2 to 3 suitable funders, we ensure that our customers have the ultimate choice on who to select. There is no hard sell and we have no objections to comparing offers from our funders against other funders you may have sourced yourself or through other brokers.
7. What are your Terms of Business?
Our full Terms of Business can be found here: www.touchfinancial.co.uk/terms-of-business/
8. Are you regulated?
Touch Financial is a trading name of SFP Brokers Limited, Authorised and Regulated by the Financial Conduct Authority (FRN: 727220).
9. Why do you recommend Invoice Finance as a source of finance?
We believe that Invoice finance is now recognised and considered as a viable and effective alternative to a bank overdraft or loan. Where it particularly wins is that it facilitates business growth without the need for large amounts of assets to act as security. This often means that invoice finance – in the right circumstances and with the right funding partner – could provide multiple times as much cash for a business compared to a more ‘traditional’ funding line such as a bank overdraft.
10. Can you help me compare invoice finance vs. a loan or overdraft?
Yes of course – that’s part of our job. Our free service is designed to assist you at every step of the journey with funders, to compare, and make recommendations about which facility will suit your business.
11. Why does Invoice Finance have a poor reputation and why are Invoice Finance companies sometimes referred to as “the lenders of last resort”?
This is a common misconception and a tired argument. Invoice Finance was originally delivered via the High Street banks but never as a mainstream commercial finance product. The lack of exposure given to the product, coupled with a poor understanding of its use and effectiveness, meant that it was often only recommended once all other funding options had been explored. Businesses therefore could have been recommended Invoice Finance that were wholly unsuitable to the product, or who were already in financial difficulties.
12. How many IF providers are there in the market?
There are over 50 banks and independent providers of invoice finance. This number is constantly growing and we are always happy to open a dialogue with any new entrants to the market.
13. Do you deal with all the IF providers?
We have relationships with a significant proportion of the Invoice Financers in the market to offer our customers a wide choice. We select our panel of funders carefully and value the importance of the broker/funder relationship but not all funders are the same and some do not want to work via a third party introduction. New funders are coming to the market on a regular basis, and we constantly review and refresh our panel as well as monitor the service levels of our longer-term partners to ensure they are meeting our customers’ needs.
14. Are all the funders on your panel regulated?
No, but a significant proportion are regulated by the Financial Conduct Authority (FCA) and/or are members of UK Finance (previously known as ABFA).
UK Finance members are subject to maintaining a satisfactory code of conduct when dealing with their clients. The Code of Conduct is subject to the Independent Complaints procedure which is monitored by the Professional Standards Council. The Council is charged with keeping the code up to date and applying sanctions on UK Finance members who do not meet the minimum standards required.
For more information please visit www.ukfinance.org.uk/membership/find-a-member and www.fca.org.uk/register.
We do always recommend before proceeding with any funder that you:
- carry out your own checks on the funder
- seek independent professional guidance (for example, your accountant, lawyer or IFA) on the facility being offered
- ensure you feel completely comfortable before accepting any proposed offer
15. How do you decide which IF product is appropriate for each prospect?
The process is simple. Our consultants are all trained in Invoice Finance and certain related products. They will spend a short period of time consulting with you on the phone to obtain all of the relevant information required for us to make an introduction to any relevant funder. Their main focus will always be on finding an appropriate Invoice Discounting or Factoring facility for your business, although the information you provide or your particular requirements may lead to them to recommend alternative IF products.
16. Why is it so important to select the right invoice finance provider?
Invoice finance is not a one-size-fits-all product. Over time, funders have evolved different products, often to match the demands of different industries. One of our particular USPs is in constantly monitoring and assessing certain new products, and in matching those products (and by definition the funder) to the business need.
17. Why do you normally refer two or three funders?
Again this is about choice, being impartial and ensuring that the customer always has the final say in which funder to choose. Giving customers an opportunity to compare and contrast service levels and prices is very important, and our consultants are always on hand to discuss any of the quotes provided.
18. How do you know those funders are right for me?
We know because we have spent a considerable amount of time and resource in developing our own in-house matrix tailored specifically to enable us to identify which funders, based on various formulas, fit with your business requirements.
We also meet with a significant proportion of our approved Funder panel on a quarterly basis which does enable us to stay up-to-date with the latest products and innovations in services. These meetings also help ensure our matrix can be regularly reviewed and updated.
19. Why do some other IF brokers refer just one funder?
There may be occasions when it appears clear that your specific circumstances could be perfectly matched by a particular lender. We believe, however, that alternatives should be provided whenever possible. In the majority of cases we will refer you to up to three funders unless you specifically request contact with only one. Even then we would prefer you to have a choice; funders may look to improve their terms if they know they are in competition.
20. What makes Touch Financial different to other invoice finance brokers?
Firstly, we are the largest invoice finance brokerage in the UK dealing with a significant proportion of the invoice finance providers in the marketplace. We are FCA regulated and are constantly striving to refine our systems and procedures to further improve our customer’s journey. We are also a very proud award-winning brokerage, having been awarded the Asset Based Finance Broker of the year by Moneyfacts on 5 separate occasions. Additionally we have our own unique in house training programme as well as ensuring that our consultants take appropriate external UK Finance exams.
We subscribe to Feefo, an independent rating service, which allows customers to provide honest and open feedback concerning their experience of the work undertaken by Touch in securing their business finance. To see what our customers think about us, check out our Feefo Reviews.
We are keen to assist you compare offers you have received and give our recommendations on the right facility for you as well help negotiate terms with lender.
21. What is your after sales service like?
From your initial contact with us at Touch Financial, you are allocated your own dedicated consultant. Their role is not intrusive but to ensure that any problems you experience are dealt with properly (sometimes with our involvement) or to act as a sounding board should you have any ongoing questions about the operation of your facility. From time to time we might also be able to assist with other funding or business requirements you might have.
22. How many companies have you helped get invoice finance?
We have assisted thousands of businesses obtain an asset based finance facility since 2008.
23. Do some funders provide better service/cheaper options?
Service levels and rates will of course vary across the marketplace, and will often depend on the type of facility that the customer prefers. Some of our customers, for example, will be entirely price driven and require less service assistance from the funder. Others will require the funder to be far more ‘hands on’ and this might be the principle driver for them.
24. What happens if I want to leave the funder? Do I get penalised/am I tied in to a lengthy contract?
You will enter into a formal agreement with a lender detailing what happens if you want to leave so depending on the contract length, a leaving or cancellation fee may apply.
If this is a concern for you, the Touch Financial team will be able to recommend funders that offer monthly rolling contracts reducing any termination penalty if you want to exit the agreement.
25. What happens if I want to switch from one funder to another?
A significant proportion of our funders are members of UK Finance and there is a seamless inter-factor transfer process that these funders adhere to. That said, there are typically transfer fees that apply when businesses move from one funder to another. We can seek to identify these early to ensure you can make informed decisions rather than finding out about any transfer penalties at the 11th hour.
26. How do you get paid?
Touch Financial work on a commission basis with funders which is only paid once a facility has been provided. Our consultants are not aware of the commission rates and therefore cannot be influenced when making introductions to funders. Funders should disclose to you that Touch is being paid a commission and full details should be available on request. However we can also provide this information to you upon request.
27. Can I get a better deal if I approach the lenders on your panel myself?
A proportion of funders on our panel may charge the same (and it’s even possible some may charge more) whether or not you come to them via a third party, whilst others do have pricing models that take into account any third party commissions and will add that on.
All the funders on our panel however know that any businesses we introduce to them will normally receive quotes from more than one funder. This encourages them to offer market competitive rates for equally competitive service levels.
28. Can you help me negotiate on rates and fees?
Yes, Touch Financial consultants can help you to secure market competitive rates. We recommend that any quotes you receive are discussed with us especially if you are considering multiple quotes and seeking assistance in comparing them.
29. Are there hidden costs from the lenders?
Not as a rule. As with any finance facility, however, there can be additional costs that inflate the headline rates, which sometimes makes ‘like for like’ comparisons more challenging. Funders on our panel should be transparent about their fee structure, although we would encourage you to ask for a full breakdown of any additional charges. Further, a number of the funders we work with also have fixed cost facilities that can help for budgeting purposes and reduce disbursement fees.
30. What are the average advance rates?
The average advance rates are usually between 80-95%. Advance rates do depend, however, on the individual circumstances of the business especially in sectors such as construction where a business owner or contractor may only enjoy a 60-70% advance.
31. Who do I complain to if I am not happy?
Touch Financial is an affiliate member of the UK Finance and is fully compliant with their ‘code of conduct’ whose contact details can be found on their website www.ukfinance.org.uk. However, should you have any problems with our service our Director Annabel Ah-Lim will be very pleased to speak to you directly at email@example.com